Australian family owned and operated

Terms and Conditions

By using this site, you agree and accept our terms and conditions of use. If you do not agree with our terms and conditions of use, you may not use this site.

  1. Your Account
  1. You are solely responsible for maintaining the confidentiality of your username and password.
  2. Simotas Essentials may refuse to open an account or sell products to any person at any time in its sole discretion.
  3. Simotas Essentials retains the right to terminate your account at our discretion, for any reason.
  1. Payment
  1. Payment is due prior to delivery. If no payment is made, or payment is declined, then we reserve the right to cancel your order.
  1. Fees & Charges
  1. Due to market conditions, prices listed on the website are subject to change without notice. However, the current prices will be published on the website and available before you place an order. If a price change affects your order that you have made in advance, we will notify you via phone, email or SMS informing you of the updated price. It will then be your responsibility to amend your order as desired.
  2. Given the need to update your charged amount after order placement, we do need to store your credit card details once an order is placed. You will be notified of these changes. None of your credit card information is stored or available to anyone at Simotas Essentials.
  1. Delivery
  1. In order to purchase goods from Simotas Essentials, the delivery address which you nominate will need to be within our delivery zone. Please ensure your delivery address is correct, as orders that are located outside of our delivery zone will not be processed.
  2. Orders below $150 attract a delivery fee subject to change.
  3. Orders require minimum 3 business days notice for delivery unless otherwise stated.
  4. Unattended deliveries. Simotas Essentials is not responsible for any damage or theft to your order when left in the designated area that you have specified. We recommend that your delivery is brought inside and stored away as soon as possible.
  5. At the time of delivery, your order will be at an appropriate temperature to ensure it is as fresh as humanly possible.
  6. We accept that in the event of your order arriving damaged due to our own transport, we will replace the goods free of charge or give you a credit on your next order.
  1. No warranty about product specification
  1. We do not warrant the accuracy of any of the information contained within the product list nor on the labels on goods delivered.
  2. All images used on our website are representations for your information only and are not necessarily true images of that product.
  1. Out of stock, returns and refunds
  1. If there are items missing from your delivery, please contact us as soon as possible. We will fix the problem for you by either crediting the amount to your account or re-delivering the product.
  2. If you are not satisfied with the quality of a product, we want to hear about it. Please contact us and we will aim to fix it for you.
  3. If an item is out of stock, we will endeavour to inform you about it.
  1. Limitation of liability
  1. Simotas Essentials maximum liability to you for products purchased from our website shall be limited to the refund of the purchase price you have paid for the products. Simotas Essentials will not be liable for any property damage, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude.
  1. Modification of terms and conditions
  1. Simotas Essentials may, at any time, modify this agreement or any of these terms and conditions. Any modified agreement will be available online and will be effective immediately upon posting to the website.
  2. You agree to assume responsibility for periodically reviewing this agreement.
  3. By continuing to use our service, you agree to be bound by the agreement as so amended.
  1. Privacy
  1. Our privacy policy forms part of these terms and conditions. You acknowledge and agree to our privacy policy.
  2. Your privacy is important to us, so we will never take advantage of it. You won’t find us sending your details to third parties without your consent.
  1. Disclaimer
  1. We have made every effort to ensure the information on our website is correct. While we apologise if any errors have been made, we do not guarantee the accuracy of the information on these pages and all users do so at their own risk.